Terms & Conditions

To confirm a booking for any Nepal, Tibet, or Bhutan trip, you must provide:

• A clear photocopy or scan of your passport
• A non-refundable deposit of 20% of the total trip cost

The remaining balance can be paid in full upon your arrival in Kathmandu, before the trip begins.

For Bhutan and Tibet tours, the full balance must be paid at least 20 days before departure if you plan to fly directly to those countries. We reserve the right to cancel your booking if payment is not received within this timeframe.

We provide bank account details via email on request. The client is responsible for all bank transfer fees.

We accept Visa, Mastercard, and American Express. A 4% processing fee applies to all credit card transactions.

We accept cash in USD, EUR, GBP, AUD, CAD, and other major currencies.

We accept last-minute bookings up to 10 days before departure, subject to availability. Full payment is required at the time of booking and is non-refundable.

We accept last-minute bookings up to 20 days before departure, subject to availability. Full payment is required at the time of booking and is non-refundable.

To cancel your trip, you must send written notice by email to info@mountainkick.com before your departure date.

The 20% booking deposit is non-refundable under all circumstances, regardless of when you cancel.

The 20% deposit is forfeited. The remaining balance is refunded in full.

50% of the total trip cost is charged. The deposit counts toward this 50%. Any balance paid above 50% is refunded.

If you need to file a travel insurance claim due to cancellation, we will provide supporting documentation including payment receipts and a cancellation confirmation letter.

To reschedule your trip, send us a written email with the reason at least 20 days before your original departure date. If you are moving to an earlier date, the 20-day notice applies to the new departure date.

A fee of USD 200 per person applies for rescheduling, preponing, or transferring your booking to another person.

If you choose to transfer your booking, it is your responsibility to find a replacement traveller.

It is your responsibility to ensure your passport is valid for at least 6 months beyond your planned return date and has sufficient blank pages for visas and entry stamps.

You are responsible for obtaining all required visas, permits, and travel documents before departure. MountainKick is not liable for any costs or disruptions caused by missing, expired, or incorrect documentation.

For Nepal, tourist visas are available on arrival at Tribhuvan International Airport. Current fees range from USD 30 to USD 125 depending on duration. Trekking permits (TIMS, conservation fees) are arranged by MountainKick as part of your trip package where applicable.

Nepal law requires all foreign trekkers on major routes to be accompanied by a government-licensed guide. This requirement has been enforced at permit checkpoints since 2023 and applies to the Everest, Annapurna, Langtang, Manaslu, and all restricted area regions.

All MountainKick trips include a government-licensed, English-speaking guide. Independent trekking without a licensed guide is not permitted on these routes and may result in being turned back at checkpoints.

For restricted area treks including Manaslu, Tsum Valley, Kanchenjunga, Upper Mustang, Nar Phu, and Dolpo, a licensed guide is additionally required by the terms of the Restricted Area Permit. Groups of fewer than two foreign trekkers cannot obtain a Restricted Area Permit.

Your policy must cover, at minimum:

• Medical expenses and hospitalisation
• Emergency helicopter rescue and air ambulance
• Repatriation and evacuation
• Trip cancellation and interruption
• Weather-related delays
• Personal injury and accidental death
• Theft or loss of baggage and equipment
• Natural disaster coverage

MountainKick is not responsible for any costs, expenses, or losses not covered by your travel insurance policy. We strongly recommend purchasing comprehensive coverage before your trip.

Many of our trips involve physical exertion at high altitude in remote areas with limited medical facilities. You are responsible for assessing your own fitness and health before booking.

You must disclose any pre-existing medical conditions, allergies, or physical limitations at the time of booking. MountainKick reserves the right to request a medical fitness certificate if the nature of the trip requires it.

If our guides determine that continuing the trek poses a serious health or safety risk to you or the group, they may require you to stop or descend. In such cases, no refund will be issued for the unused portion of the trip.

Our trips involve inherent risks including but not limited to: personal injury, illness, altitude sickness, death, or property damage. These risks may arise from travel, physical exertion, high-altitude exposure, extreme weather, wildlife, transportation, and other factors.

While MountainKick takes all reasonable measures to ensure your safety, we cannot eliminate these risks entirely. By booking with us, you acknowledge and accept these risks.

MountainKick, its employees, guides, porters, and agents shall not be held liable for any injury, death, or loss of personal property arising during the course of the trip, except where caused by our proven negligence.

All trips are carried out in compliance with the regulations of Nepal, Bhutan, and Tibet. However, MountainKick cannot be held responsible for itinerary changes caused by circumstances beyond our control, including but not limited to:

• Government policy changes or restrictions
• Local political situations or strikes (bandh)
• Adverse weather conditions
• Pandemics or health emergencies
• Flight delays or cancellations
• Natural disasters (earthquakes, landslides, floods, avalanches, snowfall)
• Road closures or infrastructure failures

Any additional expenses arising from such events are the responsibility of the client.

Domestic flights to remote areas, particularly the Everest and Annapurna regions, are frequently delayed or cancelled due to weather. This is common and outside our control.

We recommend carrying extra cash to cover food and accommodation during delays. MountainKick is not responsible for additional expenses incurred.

If your trip must be altered due to flight disruption or natural disaster, we will arrange an alternative trip of equal value, or you may choose to reschedule.

MountainKick may use photographs and videos taken during trips for promotional purposes on our website, social media, and marketing materials.

If you do not wish your image to be used, please inform us in writing before the trip begins.

We collect personal information (name, passport details, medical disclosures, payment information) solely for the purpose of arranging and operating your trip.

Your data will not be sold to third parties. We may share necessary details with hotels, airlines, permit authorities, and insurance providers as required to deliver your trip.

For questions about your data, contact us at info@mountainkick.com.

If you have a complaint during your trip, please raise it with your guide or our office immediately so we can attempt to resolve it on the spot.

Written complaints must be submitted within 30 days of the trip end date to info@mountainkick.com.