Terms & Conditions

These booking terms and conditions create a legally binding agreement between Mountain Kick Pvt. Ltd. and you (the Client) for our services. Please carefully read and understand these terms and conditions before booking a trip with us.

GENERAL BOOKING CONDITIONS

For Nepal, Tibet, and Bhutan Tours, a photocopy of your passport and a 20% deposit of the total cost of the trip should be provided to us while booking the trip. THE 20% DEPOSIT AMOUNT IS NON-REFUNDABLE once you have made the down payment for the trip. The deposit will be considered as a trip cancellation fee if you cancel your trip on any day after booking the trip with us.

The remaining amount can be paid upon your arrival in Kathmandu before you set out for your trek/tour.

Note: For Bhutan and Tibet tours, you need to pay the balance amount 20 days before your departure date if you intend to fly to those countries directly. We reserve our right to cancel your trip if you could not make your payment within our stipulated time.

PAYMENT METHODS

Mountain Kick offers the following payment options:

Direct Payment/Wire Transfer: For clients opting for direct transfers, we provide bank account details upon request via email. Clients are responsible for any bank transaction fees associated with the transfer.

Credit Card: We accept payments via VISA, Mastercard, and American Express. A 4% card processing fee applies to all credit card transactions.

Cash: We accept cash payments in USD, EUR, GBP, AUD, CAD, etc. All bills must be new, clean, and in denominations of $50s and $100s. Specifically for USD payments, bills older than the 2009 series will not be accepted.

LAST-MINUTE BOOKING

For Nepal trips, we accept last-minute bookings up to 10 days before the trip departs, subject to availability. In such cases, full payment is required at the time of booking and this payment is NON-REFUNDABLE.

For Bhutan and Tibet trips, we can accept last-minute bookings up to 20 days before the tour departs depending upon the availability. In such cases, full payment is required at the time of booking and this payment is NON-REFUNDABLE.

Cancellation Policy

To cancel your trip, please send us a valid written notice via email at least 20 days before the trip departure date. We can only process cancellations with proper notice and approval.

If you cancel your trip 20 days or more before the departure date, we will deduct 20% of the total trip price and the remaining amount will be refunded to you. If you have only paid the 20% deposit at that time, please note that this deposit is fully non-refundable.

However, if you cancel your trip with less than 20 days’ notice before the departure date, there will be a 100% charge, and there won’t be any refund. If you need to file a claim with your insurance company due to the cancellation, we can assist you by providing supporting documentation, such as a receipt for the funds paid.

Rescheduling Your Trip

If you need to change your travel plans, please send us a written email notice with the reasons for the change at least 20 days before your scheduled trip departure date. If you’re moving your trip to an earlier date, please inform us in writing at least 20 days before your new departure date.

Please note that there is a fee of USD 200 per person for postponing, preponing, rescheduling, or transferring your trip to another person. It is the client’s responsibility to find another person if they choose to transfer their trip.

Incomplete Trip

In case of any failure to complete the trip, for whatever reason, by the clients, we are not liable for any refunds for any meals, accommodation or any services not used during the trip. Further, if you commit any unlawful act during the trip and are compelled to leave the destinations/country, we are not liable for any refunds.

Unforeseen Circumstances Disclaimer

All our trips in Nepal, Bhutan and Tibet are carried out in compliance with the regulations of the respective country. However, Mountain Kick cannot be held responsible for changes in itineraries caused by unforeseen circumstances beyond our control. These circumstances may include, but are not limited to, last-minute changes in government rules, local politics, government restrictions, adverse weather conditions, pandemic, the health of the client, unfortunate incidents, road closures, flight delays/cancellations, natural disasters (such as earthquakes, landslides, floods, snowfall, avalanches, etc.)

Any additional expenses arising from such events will be the responsibility of the client(s). We strongly advise you to have travel insurance when traveling in Nepal or any of the mentioned countries.

Risk and Responsibilities

Participation in our trips involves inherent risks, including but not limited to personal injury, illness, death, or property damage, which may arise from, but are not limited to, travel, physical exertion, high-altitude travel, forces of nature, and transportation failures. While Mountain Kick takes all reasonable measures to ensure your safety and well-being during the trip, we cannot eliminate these risks entirely. By booking a trip with us, you acknowledge and accept these risks and agree that Mountain Kick, its employees, guides, and agents shall not be liable for any injury, death, or loss of personal property arising during the course of the trip.

Travel Insurance

When traveling with us, it’s mandatory for all clients to have travel insurance. Your travel insurance should provide coverage for various situations, including but not limited to weather-related delays, personal injuries, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance services, trip cancellations, natural disasters, theft of baggage, and loss of gear and equipment.

Clients are responsible for ensuring that their travel insurance policy covers all the aforementioned scenarios. Mountain Kick shall not be held liable for any costs or expenses, including but not limited to those mentioned above, that are not covered by the client’s travel insurance policy.

Flight Delays/Cancellations

Flight delays and cancellations are likely to happen often during bad weather conditions in remote areas, particularly in the Everest region, the Annapurna region, and other remote destinations. Therefore, it is advisable to carry some extra money to buy food and accommodations in case of delays. Mountain Kick will not be responsible for any of the additional expenses. Therefore, please plan accordingly.

If your trip needs to be canceled or altered due to unexpected situations like natural disasters or flight delays, we will arrange an alternative trip for you that has the same value as the one you originally booked. You also have the option to reschedule the trip.

Contact Information

Mountain Kick Pvt. Ltd. P.O. Box: 9313 Naya Bazar-16 Kathmandu, Nepal
Phone: +977-01-4385355 Cell: +9779851182718
Email: info@mountainkick.com
Website: www.mountainkick.com